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Please contact within 24 hours notice of your appointment time if you need to cancel or reschedule. Appointments cancelled or rescheduled with less than 24 hours notice will result in a 50% charge. Day of cancellations will result in 100% charge.
We understand that sometimes plans change unexpectedly. However, not showing up for a scheduled appointment impacts our team and other clients. Therefore, if there is no prior notice given and you do not show up for your appointment, we will charge the full amount of the scheduled services to your account. We recommend that you contact us in advance if your plans change so we can reschedule accordingly and avoid unnecessary charges.
Information collected from our booking page or website is only used if we need to contact you for further information regarding your appointment. Only employees with traceable logins have access to your appointment, contact, or payment history. Your information is never sold or shared and is always kept private for your protection. We greatly appreciate your cooperation in providing us with the information we need to best serve you.
Please be sure to arrive on time for your appointment. Arriving late may result in your appointment being canceled or rescheduled. Please call us on if you know you are going to be over 15 minutes late, so we can advise you on whether or not to attend your appointment.
Our goal is for each client to love their results. In the event that you are dissatisfied with your service(s), our refund policies are laid out as such:
- Services received cannot be refunded. We will gladly adjust any service you receive within 3 days of your appointment. If you are not satisfied with the work performed, please return to the salon, so your hair can be visually inspected. At that time, we will make every effort to correct any problems to your satisfaction by rescheduling you with the stylist who performed the initial service, at no additional charge to you.
- Refunds for products purchased will only be considered if presented within 7 days of purchase. Products can only be refunded if unused and in its original packaging. If a product is opened or used, it is possible that a restocking fee will be charged. For all product refunds, a receipt is necessary.